Rwanda is preparing to roll out a new digital identification system that will replace the current national ID in the coming years. The system promises to be more advanced, secure, and inclusive, as it will come in three forms: a physical card, a digital version, and a unique ID number.
With biometric features such as fingerprints, facial recognition, and iris scans, the digital ID is expected to transform how citizens, residents, and even refugees access services. As the registration process continues, many people are expressing their expectations about what this new system should deliver.
Convenience and Efficiency
One of the biggest expectations citizens have is convenience. People are hoping that the digital ID will save them from carrying multiple cards or filling in endless paperwork every time they need to prove their identity. Many expect that with just one ID, they will be able to open bank accounts, register SIM cards, access government services, or even travel within the region more easily. This efficiency would reduce time wasted in queues and improve the overall service experience.
Stronger Security
In a world where identity theft and fraud are real concerns, Rwandans expect the new ID to offer stronger protection. Because the system will rely on biometric data, people believe it will be much harder for someone else to impersonate them. Citizens are hopeful that the government has put in place advanced security measures so their personal and biometric data cannot be stolen or misused. Trust in the safety of this system will be key for its success.
Wider Access to Services
For years, some groups, especially refugees, foreign residents, and people living in remote areas have struggled to access certain services because of identification challenges. With the new digital ID, many expect that barriers will be removed. The fact that refugees are also included in the rollout is seen as a step toward inclusion. People hope that the system will help everyone, regardless of status, to access essential services like healthcare, education, financial services, and government programs.
Control Over Personal Data
Another expectation is that the new ID will give citizens more control over their information. Authorities have said that users will be able to decide what details to share, when to share them, and with whom. Rwandans expect this to be more than just a promise. They want practical tools that allow them to see who accessed their data and why, and to stop sharing whenever they choose. For many, this is not just about convenience, it is about protecting their right to privacy.
Smooth Transition
Finally, people expect the transition from the old national ID to the new digital ID to be smooth and fair. Since the old ID will be phased out, citizens hope that registration centers will be accessible across the country and that no one will be left behind. They also expect the government to provide clear communication, enough training, and affordable ways to use the digital system, especially for those without smartphones or internet access.
Rwandans are excited but also cautious about the new digital ID. They expect convenience, stronger security, inclusivity, respect for privacy, and a smooth transition. If these expectations are met, the digital ID could become a powerful tool for building a more connected and digitally empowered society.
Brenna AKARABO
RADIOTV10
